Now, if you are the proud owner of a field service sort of company, you are aware that admin and efficiency problems are par for the course in your business and something that comes with having a hard time dealing with all the admin that comes with this job – which is not exactly easy to handle. But what if we told you there was a way to handle all this not-so-fun stuff and shirk off the shackles of the stereotypes that follow field service jobs? Enter service management software – the answer to all your field service job problems!
Table of Contents
The Field Service Umbrella
From electrical technicians to garage door technicians, there are quite a few groups that fall under the field service umbrella. And they tend to share quite a few things in common beyond just being in the field. Because most of the jobs are quite tactile (a charming lost art) the way of doing tends to be tactile as well and thus prone to human error, from people forgetting to dispatch technicians to clients to paperwork getting lost in mounds of other paperwork. And this is exactly how they have earned that bad reputation. But thankfully service management software – a software that gets and wants to help this particular field – is here to save the day!
A Mini Deep Dive into Service Management Software
Service management software that’s specifically designed for field service businesses is a game-changer for this field. It pretty much has every feature you’d ever need, from job scheduling and dispatching to invoicing and customer management. This software has comprehensive functionality to streamline your entire process. With its simple interface and a complete mobile app, field technicians can’t go wrong. Everything they need is quite literally in the palm of their hands!
Six Ways Service Management Software Can Make Field Service Jobs Better
Effortless Scheduling and Dispatching
The days of running around with a paper schedule and constantly calling into the office are long gone! Service management software automatically schedules and dispatches jobs. With the complete ability to see tech availability in live time, dispatchers can instantly and accurately assign calls. This means less of a wait for the customer and much quicker service. Leading to a team that’s running at full capacity and happy customers, which we definitely like to see!
Real-Time Communication
Say there is a pretty big job happening, and the client wants an update – while the technician needs some supplies to fix the job. With this software, you can inform the client that there has been a slight delay and why – while getting the much-needed supplies to the technician. Now doesn’t that sound like field service heaven?
Inventory Management Made Simple
Keeping track of tracking tools and inventory is tough business for field services professionals. But that is not the case with service management software! Techs can monitor parts and inventory with inventory management features that show the availability of parts and materials in real time. Never miss another job again due to a lack of needed tools!
Invoicing and Payments
The money side of field services can be overwhelming. Service management software helps field service jobs to invoice and be paid on the spot for a quick turnaround on payments. Customers can easily pay via credit card to keep the company’s cash flow steady and secure!
Access to Historical Data
Technicians have easy access to customer history, service call history, or previous job notes to help make informed decisions and give better recommendations for future services. Not only does this create a better customer experience, but it also helps techs upsell services!
Enhanced Reporting and Analytics
The software provides built-in updated reporting with all the key stats. This helps field service businesses with job performance updates, find ways technicians can perform better in the field, and make adjustments to keep customers happy. Businesses can be consistently updated to make data-driven decisions with ongoing improvement to see constant growth.
Follow-Ups and Customer Engagement
Say you are in the HVAC business, and you have a client who had an air conditioning unit installed that is about due for some check-up or maintenance. Service management software can remind both you and that client that it is time to get it checked. And with that simple move, you have a customer who feels seen and heard by you – who will never have to suffer through a broken down conditioning through a heat wave and who will recommend you to friends and family on top of being loyal!
Field Service Jobs Done Different
Move out of the way – old way of running field service jobs – there is a new sheriff in town, and that is service management software! Your business will never be the same and you will never again hear your respected work being dragged through the mud with the techy companion by your side!
